PRIVACY POLICY

Last Updated: 3rd March, 2025

At Cozylayers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: When you place an order or contact us, we may collect details such as your name, email address, phone number, shipping and billing address, and payment information.
Transaction Information: Details about your purchases, including the products ordered and payment method.
Technical Data: Information such as IP addresses, browser type, device information, and cookies to enhance website functionality and improve user experience.
Communication Data: Records of customer service interactions, emails, and messages.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and exchanges.
Provide customer support and respond to inquiries.
Improve website functionality, user experience, and security.
Send important updates, such as order confirmations, shipping details, and policy changes.
Prevent fraud, unauthorized transactions, and ensure secure payment processing.

3. Data Protection and Security

We take security seriously and implement measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform is completely secure, and we encourage customers to use strong passwords and keep their account details private.

4. Payment Security

All payments are securely processed through trusted third-party payment processors. Cozylayers does not store or have access to your full payment details.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. These cookies help us:

Remember your preferences and cart items.
Provide relevant advertisements and promotions.
Monitor website performance and fix technical issues.

You can manage cookie preferences in your browser settings.

6. Third-Party Services and Sharing of Information

We do not sell or rent your personal information. However, we may share necessary data with third parties in the following cases:

Shipping and Payment Processing: We share essential information with shipping carriers and payment providers to complete your order.
Fraud Prevention and Security: If required, we may disclose information to legal authorities to comply with laws and prevent fraud.
Marketing and Analytics: We may work with third-party services for analytics and promotional campaigns, ensuring they adhere to strict privacy guidelines.

7. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.
Opt-out of marketing emails by using the unsubscribe link.
Request details about how your data is used and stored.

To make a request, contact us at support@cozylayers.store.

8. Data Retention Policy

We retain customer information only as long as necessary for legal, tax, or business purposes. Once the data is no longer needed, it is securely deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.