FAQ
1. What sizes do you offer for your jackets?
We offer a variety of sizes to suit all body types. Please refer to the size chart available on each product page to find the perfect fit.
2. What is your shipping policy?
We currently only ship within the United States.
- Handling Time: Orders are processed and shipped within 1 to 2 business days (Monday to Friday).
- Transit Time: Once shipped, delivery typically takes between 3 to 7 business days (Monday to Friday), depending on your location within the United States.
- Total Delivery Time: From the time of placing the order, please allow 4 to 9 business days (Monday to Friday) for your order to arrive.
For more detailed information, please visit our Shipping Policy page.
3. Can I return or exchange a jacket?
Absolutely! We offer a hassle-free return and exchange policy. You can return or exchange any item within 30 days of purchase, provided it is in its original condition.
4. How do I track my order?
After your order is shipped, you will receive a tracking number via email. Use this number to monitor your delivery status from our Track Your Order Page.
5. How do I care for my Cozylayers jacket?
Most of our jackets come with specific care instructions on the label. We recommend spot cleaning or dry cleaning to maintain their quality and longevity.
6. What payment methods do you accept?
We accept a wide range of payment methods, including:
- Visa
- MasterCard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- JCB
- ELO
- Union Pay
7. Do you offer any discounts or promotions?
Yes! We frequently offer special promotions and discounts to our customers. Be sure to follow us on our Instagram(@cozylayers_store) for the latest deals.
8. What should I do if I receive a defective or wrong product?
If you receive a defective or incorrect item, please contact our support team at support@cozylayers.store within 30 days of receiving your order. We will arrange a replacement or refund as quickly as possible.
9. How secure is my personal information when shopping on Cozylayers?
Your privacy is very important to us. We use advanced encryption technology to ensure that your personal information is protected and secure when you shop on our site.
Contact Information
Company Name: Cozylayers
Customer Service Hours: Monday to Friday (8:00 AM to 4:00 PM)
Contact Form: https://cozylayers.store/contact–us/
Email: support@cozylayers.store
Phone: +1 (347) 674-6098