REFUND AND RETURN POLICY
Last Updated: 3rd March, 2025
At Cozylayers, we strive to provide a seamless shopping experience and high-quality jackets. If you’re not satisfied with your purchase, our return and exchange policy outlines the steps to ensure a smooth process.
1. Return & Exchange Eligibility
We accept returns and exchanges under the following conditions:
- Condition: Products must be in new, unworn, and unwashed condition with all original tags and packaging intact.
- Defective and Non-Defective Items: We accept returns and exchanges for both defective and non-defective items.
- Exchange Requests: If you need a different size, color, or style, you can request an exchange within 30 days of receiving your order.
2. Return & Exchange Process
We want to make the return and exchange process as simple and hassle-free as possible.
For Returns:
- Initiate a Return: To start a return, contact us at support@cozylayers.store within 30 days of receiving your order. Please provide your order number and reason for return.
- Approval & Instructions: Our team will review your request and confirm whether your item is eligible for return. If approved, you will receive detailed instructions on how to return the item.
- Return Method: Returns must be shipped by mail. A prepaid return label is included in the package for your convenience. There is no return cost or any hidden charges.
- Ship the Item Back: Use the provided return label and drop off the package at the designated shipping carrier. Ensure that the item is securely packed to avoid damage in transit.
For Exchanges:
- Initiate an Exchange: If you’d like to exchange your item for a different size, color, or style, contact us at support@cozylayers.store within 30 days of receiving your order.
- Approval & Instructions: Once approved, we will provide instructions on sending back the original item.
- No Exchange Fees: There are no additional costs for exchanges. We cover the shipping charges for sending you the replacement item.
- Processing & Delivery: After we receive and inspect the returned item, we will ship your replacement item at no extra cost. You will receive a confirmation email with tracking details once the exchange is processed.
3. Refunds
- Refund Timeline: Once we receive the returned item, we will inspect it. If the item meets our return eligibility criteria, we will process your refund. Refunds are processed within 7 business days after approval.
- Refund Method: Refunds will be issued to the original payment method used at checkout.
4. Need Assistance?
If you have any questions or need help with a return or exchange, feel free to contact us at support@cozylayers.store. Our customer support team is always happy to assist you!
Contact Information
Company Name: Cozylayers
Customer Service Hours: Monday to Friday (8:00 AM to 4:00 PM)
Contact Form: https://cozylayers.store/contact–us/
Email: support@cozylayers.store
Phone: +1 (347) 674-6098